May 21, 2018

California Starbucks Employee Writes Racial Slur on Latino Customer's Cup

18 May 2018, 06:25 | Melvin Schneider

"Laurel" or "Beaner"?

Starbucks customer gets coffee with

Starbucks is again facing accusations of racism after a Hispanic customer at a store in California received a drink order with racial slurs written on the cups. Pedro said he was offered a $50 gift card by the location for the incident for the slur but did not take it.

According to Telemundo 52, when the patron, who has only been identified as "Pedro" submitted his order at the store on Tuesday, rather than writing his name, an employee opted to write "beaner", a derogatory term often used to refer to a person of Mexican descent.

"I didn't accept it because it's like an insult overall", he said.

"This is not the experience that we want for our clients", the statement read. "This kind of mistake is unacceptable, and we will take additional steps to assess what happened here and how our partners can be better".

"We have apologized to the customer directly and are working to make things right", it added. "Also, we are investigating the incident to ensure this will not be repeated".

"I'm disappointed in Starbucks", one customer told the station.

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Starbucks has come under fire after a video went viral in May of police arresting black people sitting in a Philadelphia restaurant.

Soon after their arrival, Nelson asked the cafe's manager if he could use the restroom but was declined because he had not made a purchase.

Telemundo reported that the barista responsible for the slur was in their 20s.

"One of our team leaders met with the customer this morning at one of our local stores in the area, and he accepted our apology", a Starbucks spokesperson told CBS MoneyWatch.

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